FAQ
KneadCo FAQ (Frequently Asked Questions)
General Questions
1. What is KneadCo?
KneadCo specializes in premium muscle recovery and back pain relief tools designed to help you knead, relieve, recover, and thrive naturally.
2. How does the Knead Relief Wheel work?
The Knead Relief Wheel applies targeted pressure to muscles and the spine, helping release tension, improve mobility, and enhance blood circulation.
3. Who can use KneadCo products?
Our products are designed for anyone experiencing back pain, muscle tightness, or looking to improve recovery—whether you're an athlete, a desk worker, or someone on a wellness journey.
4. Do I knead experience to use KneadCo products?
No experience is necessary! Our wheels are easy to use, and we provide guidance to ensure proper technique for maximum relief.
Product Questions
5. What’s the difference between the 5-pack and 3-pack sets?
- 5-Pack Set: Includes 13”, 10”, 6”, 4”, and 2” wheels for full-body recovery.
- 3-Pack Set: Includes 13”, 10”, and 6” wheels, focusing on core muscle relief.
6. How do I choose the right wheel size?
- 13” Wheel: Full back and spinal alignment.
- 10” Wheel: Upper back, shoulders, and deeper muscle release.
- 6” Wheel: Mid-back, hips, and targeted muscle relief.
- 4” Wheel: Small areas like the neck and forearms.
- 2” Textured Wheel: Precision massage for knots and tension headaches.
7. Is the Knead Relief Wheel safe for injuries?
Yes, but if you have an existing injury, consult your doctor before use. Our wheels help with pain relief and mobility, but medical advice is always best for specific conditions.
8. How often should I use the Knead Relief Wheel?
For best results, use daily for 5–10 minutes or as kneaded to relieve tension.
Ordering & Shipping
9. How can I place an order?
Visit KneadCo.com to shop our full collection.
10. Do you offer international shipping? Unfortunately not at this time. but will becoming soon
11. How long does shipping take?
Orders typically ship within 1-3 business days and arrive within 3-7 business days (U.S.)
12. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email.
Returns & Warranty
13. What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not happy, you can return your product for a refund or exchange.
14. Do you offer a warranty?
Yes! Our products come with a 1-year warranty against manufacturing defects.
15. How do I start a return or warranty claim?
Contact our customer support team at knead@kneadco.com with your order details.
Usage & Care
16. How do I clean my Knead Relief Wheel?
Wipe it down with a damp cloth and mild soap. Avoid soaking it in water.
17. Can I use the Knead Wheel on other parts of my body?
Yes! While designed for back relief, the wheels also help with legs, shoulders, and even feet.
18. How long before I see results?
Many customers experience relief after the first session, while consistent use leads to lasting benefits.
Additional Support
19. Can I become a KneadCo ambassador?
Yes! We love working with passionate individuals. Email us at knead@kneadco.com for details.
20. Who can I contact for more questions?
Our customer service team is happy to help! Reach out at knead@kneadco.com.